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From The Blog...

Video Call Center for State Government

A more efficient way to deliver customer facing services!

State government IT teams are regularly asked to find new solutions to better meet the needs of their constituency. These teams search for ways to improve high profile public services such as fire prevention, courts and law enforcement, emergency response, transportation and infrastructure maintenance. They also look to modernize specialized services such as licensing, registrations, certifications, reinstatements, inspections, welfare assistance and testing.

 

Communication technologies are empowering these public services in new ways utilizing real-time web-based video. Activities that traditionally required citizens to travel to state offices may now be done remotely via the Compunetix Video Call Center.

 

Video Call Center is ideal for customer-facing services provided by State Government agencies (i.e. DMV, unemployment services, social security, prison health clinics, etc.). This application is ideal for customer support by video, where customers need to easily reach a centralized and limited pool of specialized resources. Easy connection for the customers (one-click connection with no download), queuing system and video call transfer capabilities for the agents are a must for these types of applications.

 

Some of the main benefits of VCC for State Government are:

 

  • Improve the Availability of Services Across Rural Communities
  • Minimize Lines & Cut Wait Times at High Volume Offices
  • Centralize Live Specialists for Complex Services
  • Supports Distributed Kiosk Implementations
  • Video Validation for Face-to-Face Identification
  • Increase Customer Service Efficiency

To learn more about Video Call Center, contact Antonio Capodieci and download the following PDF.

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