UC Managed Services in an IoT World: A Sneak Peak of the IMCCA Panel at InfoComm 2018
Join Compunetix Senior Vice President and Manager of the Communication Systems Division, Jerry Pompa, on June 7th at the 2018 InfoComm Conference and Expo where he will be participating in the “UC Managed Services in an IoT World” panel with industry experts. Mr. Pompa will be covering several exciting topics in the IoT sphere. Here’s a sneak peak of some of what will be discussed:
Perhaps the most impactful IT trend over the past couple of years is the ever-increasing power of voice. Whether searching for directions, listening to music or turning off the house lights for the evening, users and manufacturers are rediscovering the elemental power of the human voice for interfacing, integrating and efficiently communicating with our electronic world. Our firm has long been involved in understanding how new interfaces can assist with multipoint and multi-connected communication sessions. From leveraging instant message “bots” nearly a decade ago to more recent “slash command” integrations for text-driven PCS solutions, such as Slack, Teams and Spark, we find ourselves consistently working with organizations to evolve efficient access, security, authentication and control for group meetings.
Voice- and video-driven collaboration has the potential to affect many aspects of the current call model—access authentication, recorded name translations, discreet commands (mute my line), conference commands (lock the call, end the call), auto-transcription and more. New voice innovations, however, also open the door to evolving threats. So, it becomes imperative that the newly developed functionality be paired equally with new security capabilities, such as voice-signature recognition, data/media encryption and two-factor authentication. These concerns are significant, and they should not be implemented as an afterthought.
As product developers, we must also always be vigilant to deliver meeting value when applying these new toolsets. We should recognize that not every meeting function will best be served by voice or video. Requesting operator assistance by voice might make sense, but choosing from a long list of recordings to play back probably does not. That need might be better served with a simple visual interface.
Collaboration and conferencing services will absolutely change, as voice-driven and video-driven interfaces become more widely deployed. If I can set my thermostat, check messages and see what’s happening on the front porch effortlessly by using integrated Internet of Things (IoT) and AI, it’s only natural that I will want to start and manage my next conference call in the same way.
We hope to see you there!