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Virtual Student Services

Are you looking for a more streamlined approach to virtual meetings between staff and students, especially during busy registration periods? Automate your virtual student services securely through your website with Compunetix Video Call Center (VCC). We offer an advanced workflow solution for administrative services that provides one-click virtual access.

Virtual administration support gives college staff the flexibility to meet with students from their home, office, or other convenient locations. The growing demand for virtual services is increasing, as more students, educators, administrators, and staff recognize its benefits. On-demand staff availability allows for flexibility, affordability, improved skillsets, and improved school-life balance. It allows many college students to maintain their jobs, care f, Virtual Student Servicesor children, or simply prioritize self-care. Higher education is evolving; students have jobs, families, and other commitments that prevent them from going to school in-person. Offering virtual on-demand services is a combination that can increase enrollment and retainment for higher education organizations of all types.

With Video Call Center (VCC), students have the option of communicating with their advisors and administrators face-to-face from any location, at the student’s convenience. From academic advising to financial aid, VCC is an intuitive video call center solution. Overall, virtualizing student services can offer a more convenient, efficient, accurate, secure, and cost-effective way to support and serve students.

Provide Student Services Virtually

  • Enrollment
  • Admissions
  • Financial aid
  • New student orientation
  • Academic advising
  • Mental well-being
  • Class registration
  • Technical support

Accountability and Dashboard Analytics

Do you know what your peak times are for advising and enrollment? Historical reports and dashboard analytics make staffing during peak advisement simple math. Video , Virtual Student ServicesCall Center provides an intuitive and system dashboard that allows users and administrators to have real-time analytics into their system environment. Agent performance can be viewed by all agents, individual agent performance, or filtered by the skills-based queue.

Customized Web Forms

It is important for any organization to proudly present their unique branding and organizational culture, whether in-person or virtually. With VCC’s custom web-entry forms, higher education institutions can choose what information they collect, to best serve their current or perspective students, to connect them with the appropriate school resources.

Virtualizing student services can offer many benefits, including:

Convenience

Virtual student services allow students to access human-to-human support and resources from any location with an internet connection, rather than having to visit a physical location.

Efficiency

Virtual student services can help streamline the process of accessing all the support and resources, as students can easily find the information they need and complete necessary tasks online in one session.

Accuracy

Virtual student services can reduce errors and inconsistencies that can occur with manual processes.

Security
Virtual student services can offer increased security for sensitive student interactions, as they typically include measures such as encrypted connections and secure login procedures.

Cost Savings

Virtual student services can save time and resources by eliminating the need for paper-based processes and the need for students or staff to physically visit a service location.

Key Benefits

  • No Downloads Required
  • High Quality Audio & Video
  • Real-Time Video Call Transfer
  • Easy Branding & Customization
  • Security with Secure Login & Encrypted Connection
  • Flexible Deployment

Whether your organization wants to begin offering virtual student services or you want to improve your current services with a custom solution, Compunetix can help. Contact us for more information or to schedule a custom demonstration!